Refund policy

Returns & Exchanges

We want you to be completely happy with your gear. If you're not, you may return or exchange any new and unused item within 30 days of delivery for a refund of the purchase price, store credit, or a replacement item. Items must be in original condition with all tags and packaging.

Custom items are final sale

Customized or personalized items are made to order and cannot be returned, exchanged, or refunded. This includes jerseys and apparel with names, numbers, logos, heat-pressed graphics, or sublimation, and any item produced to your specifications. Please review sizing and all customization details carefully before placing your order. If a custom item arrives with a defect or doesn't match the details you approved, contact us and we'll make it right.

Other items we can't accept for return

  • Mouth guards, unless still factory sealed
  • Jocks, jills, and compression jock shorts or pants (for hygiene reasons)
  • Gift cards

How to start a return

Email marlow@thunderbayhockeyco.com with your order number before sending anything back. If you don't have it, include your name and a phone number where we can reach you. We'll confirm the return and the correct address for your item.

Return addresses depend on the product:

Hockey equipment (skates, sticks, protective gear, and other brand-name equipment):

Hockey West – Returns 27949 Diaz Road Temecula, CA 92590 (800) 762-8348

ThunderWear and Thunder Bay Hockey Company apparel:

Thunder Bay Hockey Company – Returns 4119 Gunn Hwy #26 Tampa, FL 33618 (813) 753-3953

Please include your order number with every return.

Return shipping costs

Return shipping is the customer's responsibility, including returns for fit or sizing when we shipped the item you ordered. If we sent the wrong item, or an item arrived damaged or defective, contact us and we'll email you a prepaid return label. We recommend a trackable shipping method for returns.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method. Your bank or card issuer may take a few additional business days to post the credit. Original shipping charges are not refundable unless the return is due to our error.

Composite Stick & Shaft 30-Day Limited Warranty

One-piece composite sticks and composite shafts purchased from Thunder Bay Hockey Company are covered for 30 days from delivery against manufacturer defects. This is a one-time replacement. Composite blades, wood or ABS sticks, and wood or ABS blades are not covered.

To qualify:

  • You must provide your order number or original receipt.
  • The stick or shaft must have broken during normal, correct use.
  • It must not have been exposed to excessive heat or open flame.
  • It must not have been used on rough surfaces. Worn blade bottoms are not a manufacturer defect.

To file a claim, email marlow@thunderbayhockeyco.com with your order number, a photo of the break, and the serial number from the back of the shaft. We'll review it and let you know whether it qualifies for replacement.

Manufacturer Warranties

Other products are covered by their manufacturer's warranty where one applies. Contact us and we'll help you start a claim with the manufacturer.

Questions

Thunder Bay Hockey Company
4119 Gunn Hwy #26,
Tampa, FL 33618
(813) 753-3953
marlow@thunderbayhockeyco.com